Program #311547IT-Help Desk Support Specialist
One-Year Technical Diploma
The IT-Help Desk Support Specialist Curriculum Sheet (PDF) will identify the course requirement and acceptable alternative options as 'OR' selections.
Example: Written Communication (10-801-195), OR English 1 (20-801-201) as an acceptable alternative.
IT-Help Desk Support Specialist information page.
Classes in IT-Help Desk Support Specialist
last updated: 12:02:15 AM Jun 18 2013
The courses listed below outline the requirements for graduation for students entering this program on or after June 18, 2013. This listing is in recommended order for completion. However, many programs do not require enrollment restricted to this format. Requirements for graduation may vary depending on the semester in which a student is admitted to their program. Current/continuing students should consult their advising report available through MyMadisonCollege for specific graduation requirements. Program requirements are subject to change.
Clicking on each course will provide information regarding class availability for upcoming semesters.
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Catalog #
Class name
Credits
First Term
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10107111
Exploration of Information Technology
1
-
10150160
IT Security Awareness
1
-
10154122
IT Service Concepts
3
-
10154146
Help Desk Tools and Techniques
3
-
10103136
Word-Intermediate 2010
1
-
or 10103136
Word-Intermediate 2010
1
-
or 10103136
Word-Intermediate 2013
1
-
or 10103136
Word-Intermediate 2010 Self-Paced
1
-
10801195
Written Communication
3
-
or 10801151
Communication Skills 1
3
-
or 20801201
English 1
3
-
10154189
Computer Hardware Essentials
3
Second Term
-
10107175
Preparation for an IT Career
1
-
10154147
Supporting Emerging Technologies
3
-
10154148
Help Desk Specialist Internship
3
-
10103139
Excel-Intermed 2010 Self-Paced
1
-
or 10103139
Excel-Intermediate 2013
1
-
or 10103139
Excel-Intermediate 2010
1
-
or 10103139
Excel-Intermed 2010 Self-Paced
1
-
10150101
Network+ Essentials
3
-
or 10150170
CCNA 1&2: Networking & Routing Basics
5
-
10154191
A+ IT Technician
3
