Customer Relations

Credits: 2Catalog #10104189

This course examines the general state of customer service in organizations for both internal and external customers. Students will explore how a business can enhance their competitive position by adopting and implementing a variety of service initiatives. Topic areas range from practicing necessary customer service skills, such as communication, listening and conflict management. Students also will create professional cover letters and resumes. Emphasis is given to the fundamentals of grammar, spelling, sentence structure and paragraph development.

Enrollment Requirements: None

Tuition & Fee Information    Textbook information Outline of Instruction

Course Offerings

last updated: 11:01:49 PM Jun 17 2013

Students have until the day before the class starts to register for online, accelerated and short-term classes. After that point, students must obtain permission from the instructor to register and will have until the last date to enroll to use the permission granted to register. For all other classes, students have until the last date to enroll if seats are available.

This is a list of classes scheduled at various Madison Area Technical College locations. For complete, up-to-date information - including availability - please search for classes through myMadisonCollege.

Downtown Education Center

Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction Approximate Tuition  

10104189
Class #32064 Fall 2013-2014 Aug 28 2013 -
Dec 20 2013 8:30 AM-9:20 AM
W F Peckenpaugh,Cynthia L  In Person $266.30Seats Available: 19
Last Date to Enroll: Sep 3 2013

Truax Campus

Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction Approximate Tuition  

10104189
Class #31882 Fall 2013-2014 Aug 26 2013 -
Dec 20 2013 Online Turk,Ana E  Online Course $268.40Seats Available: 17
Last Date to Enroll: Sep 1 2013

10104189
Class #31927 Fall 2013-2014 Aug 26 2013 -
Dec 18 2013 10:30 AM-11:20 AM
M W Laatsch,Mae J  In Person $266.30Seats Available: 14
Last Date to Enroll: Sep 1 2013

10104189
Class #31929 Fall 2013-2014 Aug 27 2013 -
Dec 19 2013 11:30 AM-12:20 PM
T R Laatsch,Mae J  In Person $266.30Seats Available: 2
Last Date to Enroll: Sep 2 2013

10104189
Class #31930 Fall 2013-2014 Aug 26 2013 -
Dec 20 2013 12:30 PM-1:20 PM
M F Wilmarth,Peter J  In Person $266.30Seats Available: 8
Last Date to Enroll: Sep 1 2013

10104189
Class #32584 Fall 2013-2014 Aug 26 2013 -
Dec 11 2013 12:30 PM-1:20 PM
M W Wilmarth,Peter J  In Person $266.30Seats Available: 17
Last Date to Enroll: Sep 1 2013